To qualify for the pass guarantee you need to ensure you complete ALL of the following steps. Failure to complete all of these steps will mean you will not qualify.

View & Print:

1. Click the “View + Print” link to view the study text.

2. Wait for all of the pages to load, this can sometimes take a couple of minutes depending on the size of the document (scroll to the last page to ensure that every page loads).

3. Click on the print icon within the document viewer (NOT the print icon in the browser menu).

4. Follow the steps to print.

Other things to try:

Please try an alternative browser.  Google Chrome and Firefox are recommended, but other browsers may also work. Updating your browser to the latest version can help your document load more quickly.

If you are using Windows XP and a version of Internet Explorer older than 9, we cannot guarantee that printing will be possible. We recommend obtaining access to a computer with at least Windows 7.

Updating to the latest version of flash can help to resolve some people’s printing issues (download the latest version of flash.)

If your document fails to load, try clearing your cache and browser history. If your documents still do not load it may be due to the network you are on. We suggest trying to print on a different network.

If you still cannot print your document we suggest using a different computer and/or printer in case you are experiencing a hardware issue.

To qualify for the pass guarantee you need to ensure you complete ALL of the following steps. Failure to complete all of these steps will mean you will not qualify.