Help & FAQs
How to get started
At Astranti, we like to keep things simple. When you sign up, you get instant access to all of our free material on your account. As soon as you purchase any courses or individual materials, you will be able to access them via our studyHUB instantly or as soon as they are available.
For help with any queries you might have, we have categorised our most common queries into the following areas. Click on the area relevant to you to find out more:
Making a payment
You can make a payment using any of our four main payment systems:
- Credit / Debit card payments: PayPal –
available in most territories, with or without a PayPal account.
- Credit / Debit card payments, including recurring payments: Windcave –
available in most territories (excludes American Express).
- Recurring payments: GoCardless –
set up your direct debit (limited to certain territories – see list at payment page)
If a bank transfer payment is required, please contact us at firstname.lastname@example.org.
If you would like your employer to make a payment on your behalf please contact us at email@example.com along with the materials you wish to purchase and your employer’s VAT number so we can raise an invoice.
Having trouble making a payment?
If you encounter any problems when making a payment, we recommend that you first check your payment account to see if any payment has been taken. Please then take one of the following actions:
- If the payment was successful – check your Astranti account to see if access to your materials has been granted. If you have access, there is nothing you need to do. If no access has been granted, please contact our support team.
- If no payment has been taken – return to your basket and try again using one of the other payment options.
Note: With all payment systems, access will not be granted until full payment is received.
Accessing your materials
1. Log in to the StudyHub via the “Log in” link in the top right corner of the website.
2. Once logged in to the StudyHub you will find the products you have access to under the “My products” tab in the blue bar. Links to your products will be under the heading ‘Products Purchased and Free Resources’.
All materials are available to view online only via the StudyHub. Some products can be printed for offline use; use the print icon within the online document viewer to print out these materials.
You may notice that there are alternative viewers for some products. These alternatives should be used if you cannot gain access to the materials using the primary link. If you still can’t access materials we often find the easiest solution is to try an alternative browser.
Note: materials cannot be downloaded or transferred via email or portable storage devices.
Printing your materials
1. Click the “View + print” link to view the study text.
2. Wait for all of the pages to load, this can sometimes take a couple of minutes depending on the size of the document (scroll to the last page to ensure that every page loads).
3. Click on the print icon within the document viewer (NOT the print icon in the browser menu).
4. Follow the steps to print.
Please try an alternative browser if the above steps do not work for you. Google Chrome and Firefox are recommended, but other browsers should also work. If you are using a version of Windows older than 7 and/or a version of Internet Explorer older than 9, we cannot guarantee that printing will be possible.
You can sign up for our exam specific newsletters to get news of our latest offers.
Expected release dates
Case Study release dates:
We aim to release our pre-seen specific case study materials as soon as possible after the official CIMA pre-seen release date (see Exam dates page for specific dates). These materials include our pre-seen analysis pack and our mock exams.
Here are a few of our most frequently asked questions, if you have any questions of your own, please contact us at: firstname.lastname@example.org.
Why can’t I print or download all my documents and videos?
While we would love to make all our material printable and downloadable, unfortunately when we did this in the past it made our material far too easy to copy and we had a number of cases of serious copyright theft.
Certain materials are available to print, and our tuition video audio files are also downloadable so that you can take your revision with you wherever you go.
Does the pass guarantee apply to my product?
Pass guarantees offer a really useful buffer for students, and you can find the pass guarantee terms and conditions here.
Note that the pass guarantee applies to course packages only, and is not applicable to study materials purchased individually.
You will usually receive access to materials for up to 6 months, or until the current case study pre-seen is retired. At the end of this period, you will need to submit a completed pass guarantee form. Your access can then be extended for another six months. You can submit up to four pass guarantees for most individual exams, and an unlimited number if sitting a whole-level course.
Can I have my mini mock marked?
No. Marking and feedback is available for full case study mock exams only.
When is my next exam?
All important dates can be found via the links here: CIMA important dates
How can I book my exam?
To book your exam, please follow the links here: CIMA exam booking
I think I can get an exemption, how can I check?
Find out about all exemptions for your qualification here: CIMA exemptions
Can I purchase Astranti textbooks as hard copies?
You can purchase Astranti textbooks through Amazon.co.uk and they will be delivered in a hard copy format.
Can I get the study texts on my Kindle or tablet device?
The Astranti Study Texts are available in a kindle format on Amazon.co.uk from where you can download the docments to your kindle, tablet or e-reader.
When does my purchased material expire?
As a general rule, all materials are accessible for 6 months. This excludes any case study material relevant to a specific CIMA pre-seen, including mock exams, pre-seen materials and masterclasses. These expire when the pre-seen is retired.
For full details, see our terms and conditions.
How do I sign up to the next level?
To sign up to the next level navigate to the CIMA operational, management or strategic homepages and look out for the sign up boxes. You will also get automatically signed up to the relevant level when you make any purchase.
To stop receiving newsletters that are no longer relevant to you, deselect the newsletters from your “My Products” home page when logged in to the StudyHub.
Why can’t I view my materials?
With each product you should find an alternative viewer button, these alternative viewers are designed for different browsers and devices. We suggest using either Google Chrome or Mozilla Firefox as your browser, but if for some reason you cannot see your material using your current browser, we recommend that you try switching to another one.
If you couldn’t find what you were looking for above, please post your question in the discussion thread below and the team will get back to you as soon as possible…
We're Award Winners... Again!
For the second year running, Astranti has been presented with a Global Pass Rate Excellence Award in the AICPA & CIMA Registered Tuition Provider Excellence Awards!
This award is presented to tuition providers who exceed average pass rates over three case study windows and across all three levels of the CIMA Professional Qualification.
It's an honour to have won this award in both 2022 and 2023, so a massive thank you and congratulations go out to all the students who made it possible!